Special Edition: Local Government’s Perfect Storm, with Rum Charles

In this new special edition of the Local Government News Roundup, we are joined by Rum Charles, a veteran consultant and trainer who has worked with over 100 councils across Australia. With a career in the sector dating back to the mid-90s, Rum brings a candid and sometimes provocative perspective on the internal cultures of local government.

Prompted by his recent analysis of a “perfect storm” approaching the sector, we dive into the systemic challenges facing councils today. From the “switchboard mentality” that hinders modern customer experience to the existential risks of an aging workforce and a billion-dollar shortfall in rate collection, Rum outlines why he believes the sector is at a critical crossroads.